Just Like That, I am Back

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 If I said I was back, would you believe me? Blogging is complicated, and there are so many "get rich quick" blogging schemes that make it look like you are a lost cause if you are not currently earning money blogging. And why are you even blogging if you don't have multiple streams of income and entertainment. If you don't have a brand? I do have this website, but I do not have Instagram, Twitter, TikTok (you don't want to see me dance), or whatever is next.  Heck, I haven't even updated this since before the pandemic. So why am I here, writing about being back and then, probably ghosting for another two years? Life has been rough. It's been painful and overwhelming. I am so thankful for you my readers, or what is left of you. I am so thankful you are reading this post. I am so thankful that you are still committed to making the world a more exciting and more sustainable place.  Keep up-cycling my friends, and you never know, I might be back again with an...
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Good Customer Service Deserves a Blog Post

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I will admit it when I am unhappy about something I usually like to send a little note to the company to let them know what went wrong. I don't think too much about getting a response back, I know they get hundreds of these little "notes" positive and negative every day.

Occasionally, I will get a coupon to apologize or a gift card, nothing big like $5.00. These tokens do make me happy, but this story blew me away.

I bought my daughter a pair of school shoes and within less than a week one of them began to peel away at the front. So I wrote to OshKosh B'Gosh and sent a picture. Within 24 hours (and I wrote the email on Saturday) they responded:

Hi Robin,

I am so sorry to hear about the issues you had with the OshKosh Flora shoes that you purchased. They definitely should have lasted longer, and I apologize for the inconvenience this has caused you. I am more than happy to send you a replacement pair for your daughter. We will send the replacement pair in a size 9 out to you Monday. Please do not hesitate to contact us if you have any further issues with the replacement pair.

Thanks,
Lea Anne Robertson
Vida Shoes

I got the shoes from them today and look what else was in the box:

 
Yes you are seeing this correctly, three pairs.




I mean I feel like I have just won the lottery! What an amazing company.



Thank you from the bottom of this lovely little ladies heart!



She is already wearing one of her new pairs of shoes.

Congratulation OshKosh B'Gosh and thank you for having such amazing customer service.

Have you had great customer service lately? Please share it in the comments sections. Companies who are working this hard to keep their customers happy deserve the love!


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Comments

Unknown said…
That is amazing! It's very refreshing to see a company as large as Osh Kosh stand up and make things right... times 3!
Your little one looks extremely happy, luck girl!
September 15, 2011 at 10:27 PM
LP aka A Crafty Southern Chick said…
That's so awesome! And kudos to you for sharing your good experience as well! Having worked in customer service, mistakes can always happen. But having someone take the time out to point out something awesome you did, really makes their day!
September 16, 2011 at 12:10 AM
OrloSubito said…
this is fantastic!!!
here in Italy will never ocurr a thing like this:-(
September 16, 2011 at 4:44 AM
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